When Platforms Usurp Your Power

Most people stand quietly by when the platforms they use change the game or restrict how they use the platforms.  Don’t these platform administrators get it? Do you understand that you are losing your power when they make unilateral changes which restrict your...

Your Vendors Are Watching You

I read an article today about a blogger who used his blog to vent about a supplier of his that was not meeting his expectations, and another individual who posted negative comments about a company.  In both cases, they were contacted immediately by a customer...